Terms of service

📄 General Terms & Conditions (GT&C) for Commercial Customers

Effective Date: June 2025

1. General Information

• Any deviations from these terms — especially the application of the buyer’s own purchasing conditions — require our explicit written approval.
• All offers are non-binding. Orders are only considered accepted once we issue a written confirmation or fulfill the order by shipping the goods.
• Verbal agreements are only valid if confirmed in writing.

2. Delivery

• We reserve the right to suspend delivery if the buyer is in arrears.
• A delay in delivery is not considered a default unless a reasonable grace period has been granted and expired.

3. Pricing & Charges

• Unless otherwise agreed, all deliveries are made ex works (EXW) and under DDU (Delivered Duty Unpaid) terms..
• All prices are exclusive of VAT.
• In the event of force majeure (unforeseeable events beyond our control), our contractual obligations are suspended. If delays exceed six weeks, either party may withdraw from the affected part of the contract. No further claims may be made.

4. Payment Terms

• Unless otherwise agreed, invoices are payable net within 10 days of the invoice date.
• Bills of exchange require our prior approval. All related costs and risks are borne by the buyer.
• Late payments will incur interest at the standard bank rate, but at least 3% above the European Central Bank base rate.
• In case of payment default or doubts about the buyer’s creditworthiness, we may demand advance payments or securities, and declare all outstanding claims due immediately.
• Offsetting or withholding payments is only permitted for undisputed or legally established claims.

5. Shipping

• We will consider the buyer’s shipping preferences where possible. Any additional costs incurred will be borne by the buyer.

6. Warranty & Complaints

• Product suitability and usage information is provided to the best of our knowledge but does not replace the buyer’s own testing.
• The buyer must inspect goods immediately upon receipt. Failure to do so implies acceptance.
• Complaints must be submitted in writing within 8 days of receipt (or upon discovery of hidden defects, within 6 months).
• Our warranty is limited to replacement, rescission, price reduction, or repair, at our discretion. Returns require our prior approval.
• GRIFFIN 1866 Ltd. guarantees a 10-year warranty on the product, provided that no force majeure circumstances have occurred.

7. Liability & Compensation

• Our liability is limited to the invoice value of the goods involved, unless otherwise required by law due to gross negligence or intent.

8. Retention of Title

• Goods remain our property until full payment is received.
• This retention extends to products resulting from processing or combining our goods.
• The buyer assigns to us any claims from resale of such goods as security.
• The buyer must notify us immediately of any third-party claims on our goods.
• Retention of title does not constitute withdrawal from the contract.
• Goods may not be pledged or assigned as security until full payment is made.

9. Place of Performance & Jurisdiction

• The place of performance for all deliveries and payments is Malta.
• If the buyer is a merchant, the place of jurisdiction is also Malta.